VeoMimo Property Turnover Suite — Terms of Service

You are responsible for maintaining accurate, complete account information, safeguarding your login credentials, and all activities conducted under your profile.

The individual or entity identified as the owner of the account profile ("Profile Owner") is responsible for all associated billing, fees, and compliance with these Terms.

A Profile Owner may invite sub-agents or team members under their main profile.

• The Profile Owner controls sub-agent access permissions, tools, client visibility, and administrative rights.
• Sub-agents consume the main profile’s available MIMO and media allowances.
• The Profile Owner may revoke a sub-agent's access at any time. Upon revocation, the sub-agent forfeits access to shared files, records, and reports, which remain retained by the Profile Owner's profile.

Pricing is published on the official VeoMimo pricing page and is subject to change. A Single Property Pass ($35) is one turnover, one floor plan, five Twilight or Staging edits, and as many videos as you want for that address. Media Only is $15 a month for five Twilight or Staging edits and the Video Reel Maker.

Plans are sized by door count. Each includes turnovers, floor plans, and Twilight or Staging edits per month, plus unlimited yearly inspections and unlimited team members:

• Starter ($29/mo): up to 25 doors. 1 turnover, 1 floor plan, 5 edits
• Standard ($79/mo): up to 100 doors. 3 turnovers, 2 floor plans, 20 edits
• Growth ($149/mo): up to 200 doors. 6 turnovers, 3 floor plans, 50 edits
• Scale ($239/mo): up to 350 doors. 10 turnovers, 5 floor plans, 80 edits

Annual billing is 10 months for 12. Above 350 doors, contact steve@veomimo.com. A floor plan bought on its own is $15. Twilight and Staging packs are 5 for $12.50, 10 for $20, and 20 for $30, and those packs do not expire.

Unused turnovers and floor plans roll over for up to 90 days, up to one extra month’s allotment. Twilight and Staging edits included in a plan reset each month.

• Extra turnovers are $25 each on Starter and Standard and $20 each on Growth and Scale. A customer may upgrade instead.
• Upgrades take effect immediately.
• Downgrades take effect at the beginning of the next billing cycle.

Accounts above 350 doors are custom. Contact sales at steve@veomimo.com.

• A new account includes one turnover, one floor plan, five Twilight or Staging edits, and one Video Reel Maker use, as specified on the pricing page. The Smart Frame Camera and Social Media Slide Show stay free.
• Participants in the Early Adopter Program receive custom benefits (including up to five free complete Property Turnover Suite properties) subject to separate agreement. Early-adopter benefits terminate upon completion of five properties or broader public product releases.

Customers or Profile Owners may cancel their subscription or cease using the Service at any time. VeoMimo reserves the right to cancel or suspend services for any account at its discretion.

• Refund Requests: Refunds are issued upon valid request.
• Processing Time: All approved refunds will be initiated within 24 hours of approval. Depending on your financial institution, funds may take up to 7 business days to appear in your account.
• Payment Method: Refunds will be credited back strictly to the original payment method used for the initial transaction.

VeoMimo respects customer privacy. We do not sell, rent, or share your account, property, tenant, owner, or vendor data with any third party, except as strictly required to process transactions or comply with valid legal processes.

You retain ownership of all photographs, videos, floor plans, and textual data uploaded to the Service. You grant VeoMimo a non-exclusive license to host, process, and display this content solely to deliver the Service to you. You warrant that you have obtained all necessary permissions, consent, and rights from property owners, tenants, and vendors before uploading their information.

Upon account cancellation or plan termination, VeoMimo retains customer-uploaded property condition reports, photos, and associated files for up to 10 years to allow historical reference and compliance access, after which data may be archived or securely deleted.

If VeoMimo fails to deliver an included MIMO or media output due to a technical error or system failure on VeoMimo's part, VeoMimo will provide either a replacement MIMO credit or complete the missing output at no additional charge. VeoMimo will make reasonable commercial efforts to assist in recovering user capture errors, but does not guarantee recovery of improperly captured media.

Support is provided via text, email, and video documentation. First-line support may be handled by an AI assistant, with human escalation available during standard business hours. VeoMimo does not guarantee fixed response times unless specified in a separate written Service Level Agreement (SLA).

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. VEOMIMO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, ACCURACY OF TENANT-SUBMITTED DATA, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STEVE NJAVRO MEDIA LLC AND VEOMIMO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES—INCLUDING LOST RENTS, LOST PROFITS, PROPERTY DAMAGE, OR LOSS OF DATA—ARISING OUT OF OR IN CONNECTION WITH THE SERVICE. VEOMIMO’S AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER TO VEOMIMO IN THE SIX (6) MONTHS PRECEDING THE CLAIM.