What is a turnover?
A turnover is one lease’s move-in and move-out at one address, with everything in between, such as yearly inspections. It covers every tenant on the lease. Each plan includes a number of turnovers per month.
FAQ
Questions about turnovers
When does a turnover start?
As soon as you add an address and start an inspection, floor plan, Twilight or Staging edit, or video reel for the address. You don’t need to know the tenant yet. It uses one of your monthly turnovers at that point, whether or not you ever close it out. Your monthly plan fee is collected in advance.
Do I need to know the tenant before I start?
No. Start the turnover on the address, do the move-in, floor plan, Twilight or Staging edits, or video, and add the tenant later, during a yearly inspection or on the web. A turnover doesn’t have to be completed, and you can close any turnover with one tap.
Can I reuse an address?
Yes. Keep the same address and owner, and add a new tenant when the lease changes. Each new tenant at that address is a new turnover. Anything more you do for the same tenant at the same address stays in that turnover.
I already have move-in reports for my current tenants. Can I still use VeoMimo?
Yes. Start a turnover for the tenant, skip the move-in, and do the yearly or move-out inspection in VeoMimo. It uses one turnover, and it doesn’t matter how much of it you use. A move-out alone is enough.
Do unused turnovers and floor plans roll over?
Yes. Unused turnovers and floor plans roll over for up to 90 days, up to one extra month’s allotment. Virtual Twilight and Staging edits reset each month.
What if I have a busy month?
Extra turnovers are $25 each on Starter and Standard and $20 each on Growth and Scale, or you can upgrade at any time.
Can my tenants do the inspections?
Yes, and tenants don’t need an account. You choose for each lease whether the tenant or you does the inspection. VeoMimo runs on iPhone today, with Android planned, so if a tenant doesn’t have an iPhone, do that inspection yourself.
Do vendors need an account?
No. You email or text them the repair list and condition report, and they reply directly.
Do you integrate with AppFolio, Buildium, or other property management software?
Not yet. Integrations come after our beta and will be shaped by what property managers need. Reports and media download as files you can attach in any system.
Where is VeoMimo available?
We’re launching in Arizona first.
Can I upload my listing media to the MLS?
Yes. In Arizona you can upload your media directly to ARMLS from VeoMimo. It’s included in every plan.
What do I need for floor plans?
Capture the property in the app, and a VeoMimo drafter completes a professional 2D plan in the office.
Where can I see my work?
Everything you capture syncs to the cloud. Sign in on the web to view your inspection photos, videos, and condition reports, watch and download your slide shows and video reels, and create Virtual Twilight and Staging images from your photos. Inspections themselves are done in the iPhone app.
How long are my inspections kept?
Your inspection photos, videos, and reports stay accessible to you, even if you cancel.
What is free?
The Smart Frame Camera and Social Media Slide Show, always. New accounts also get one turnover, one floor plan, five Virtual Twilight and Staging edits, and one Video Reel Maker use to try the full workflow.
What happens if I cancel?
You keep access to every inspection you have done, and you can finish open turnovers at any time. You can still use the Smart Frame Camera and Social Media Slide Show, and buy floor plans ($15 each) and Virtual Twilight and Staging packs. Come back whenever you need more.
Can I pay annually?
Yes. Pay for 10 months and get 12.